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Join NII: Facility and Customer Services Coordinator

The Nuclear Innovation Institute is currently looking for a full-time Facility and Customer Services Coordinator to join our team. Read on for details and apply by end of day on Friday, July 26 if you're interested.

Work with us! Now hiring: Facility and Customer Services Coordinator

Job Title: Facility and Customer Services Coordinator


Organization: Nuclear Innovation Institute


Job location: 117 Farrell Dr, Tiverton (NII Advance Technology Campus). In-person requirement 5 days a week.


Duration: 12-month contract (with possibility of extension)


Hours: Full time, 35 hours a week (Monday to Friday, 8:00 am to 4:00 pm, with requirement to work after hours on occasion with advance notice and scheduling provided).


Wage: $45,000-55,000 annually (with additional paid vacation and extended health & dental benefits)


We are looking for:

An energetic, outgoing, proactive, self-driven individual to support our organization’s facility management needs. This role will be responsible for coordination of the day-to-day operations of the NII Advance Technology Campus located in Tiverton, Ontario.


This engaging individual will use their exemplary customer service and people skills as a first point of contact to the organization, and will also provide facility management, organizational and administrative support.


Key responsibilities:

Customer service

  • General reception services and greeting guests (first point of contact for all guests)

  • Providing support to users who may approach reception with requests or with facility information (ex. washrooms, lunchroom issues)

  • Providing support to users who require wi-fi connection or general facility information such as emergency exits, etc.

  • Positive and approachable attitude eager to resolve issues and find solutions


Manage relationships with facility service providers

  • Creating and managing facility maintenance requests, amenities and services (supply ordering, etc.)

  • Regular touchpoints about room setup requirements, AV/IT, other services that may be required

  • Ensuring that facility service providers are keeping facilities in good working condition, presentable and well maintained

 

Facility and meeting room coordination

  • Single point of contact for all bookings in the space, working with all parties and vendors to ensure they have what they need for their bookings

  • Manage room booking requirements, including onsite support and administrative support if required

  • Managing room booking software (Skedda)

  • Main onsite contact for users

  • Able to utilize AV equipment for onsite or hybrid events

  • Coordinate with local vendors for meetings and events as required (ex. catering) for internal meetings or events

  • Supporting broader team with events (ex. invitation management, onsite support)

  • Supporting broader NII team administratively when required

 

Other support as needed, including occasional support for NII team members working out of the Advance Campus work location.


Key skills required:

  • Self starter and the ability to work with a team

  • Strong relationship building skills, ability to connect and maintain meaningful connection with vendors, partners and potential users

  • Proactive organization skills

  • Excellent listening, communication, writing and presentation skills

  • Sound judgement, tact, diplomacy, integrity, professionalism and confidentiality

  • Experience with facility booking system software(s)

  • Strong customer service experience and skills

  • Technological skills (AV/IT) to effectively support onsite activities

  • Proven administrative or assistant experience

  • Knowledge of office management systems and procedures

  • Excellent time management skills and ability to multi-task and prioritize work

  • Attention to detail and problem solving skills

  • MS Office suite


To apply:

Your application should include the following:

  1. Resume

  2. Cover letter


Submit this by email by end of day Friday, July 26 to: careers@nii.ca

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